Faq

Yes, a personal account can be opened, however we only accept payment via credit card on a personal account. If you represent a company, we recommend you create a Company account with access to B2B features that are not available for personal accounts. To open an account with us, reference our Account set up guide or contact customer service at 1-888-WAINBEE (924-6233).

To recover your forgotten password, use the Forgot Password option on the login page. Enter the email for your account, and you’ll receive a link allowing you to create a new password.

Yes. Once logged in, you can update your details under the “My Account” section, including contact information, password, and company details.

Given the broad range of products and brands we carry, not all of them are listed on our new website. If you can not find what you are looking for, please submit the request through our ECommerce Issue Report Form, or contact our customer service 1-888-WAINBEE (924-6233) who are happy to support you.

We may offer some discounting for bulk purchases; however, it depends on the products and quantity. Please contact our customer service 1-888-WAINBEE (924-6233) to discuss the order or set up a contract price for your account.

One of Wainbee’s strengths is to design new or enhance your existing systems with a comprehensive team of technical sales and application specialists staff coast to coast in Canada. Please contact our customer service at 1-888-WAINBEE (924-6233).

On the product page, tap Technical Spec. If you do not see specifications listed there for the product of interest, please contact us through the form online or contact our customer service desk at 1-888-WAINBEE (924-6233).

Yes. You can reach out directly through the Contact us page for assistance.

Wainbee supports customers across Canada, with multiple branches and a national sales network. The website allows ordering and support from anywhere within Canada.

If something doesn’t look right with pricing, you can report it through our ECommerce Issue Report Form, or reach out to your Wainbee representative with the product details. Our team will review the discrepancy and update the pricing.

No, we only sell products in Canada.
However, our customized solutions and services are available globally. Please contact our customer service 1-888-WAINBEE (924-6233).

Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact our customer service at 1-888-WAINBEE (924-6233)  or complete the form online and we will do everything we can to accommodate your request.

1. Check your "junk mail" folder or "spam" folder in your email inbox to make sure that the Wainbee order confirmation email didn’t go to these folders.
2. If you are still not receiving order confirmations, be sure to verify your email address in your account profile.
3. contact our customer service 1-888-WAINBEE (924-6233) if you still have questions on your order status

For personal customers, Visa and Master Card are accepted.
For company account, please refer to your account payment methods setting. We accept Cheque, EFT, and Wire Transfer.

Please fill out the contact us form online and our customer service team will be in contact with you for more information. Our credit team will be notified and contact you or approve it within 2 business days. You can also call our Customer Service at 1-888-WAINBEE (924-6233) and request to open account.

No, you will need to create a new order for each different ship-to address.

Yes, you can. Depending on your local branch availability, you can request to pick it up.

• Ship Complete
  This option will ensure that all items are consolidated and shipped to you from one of Wainbee’s warehouse that is closest to you. It may cause delays in your product delivery to allow us time to consolidate your order and reduce your shipping cost.
• Ship as Available
  With this option, you could receive multiple shipments to get your products to your facility faster to meet your needs. Shipping costs are accrued per shipment.

The standard delivery is UPS ground service. You can select an expedited service with additional cost or contact our customer service desk for more expedited options.

Yes, you can specify your desired shipping method to the customer service rep, along with your company shipping account #.

Please contact our customer service a 1-888-WAINBEE (924-6233)  or complete the form online complete the form online to initiate return approval process.
Products may be returned only after authorization in writing is obtained and only if the products are in new re-sellable condition, otherwise shipment will not be accepted. Where a Buyer returns goods, a restocking charge may be levied in addition to any transportation charges. If return of the goods is made necessary by fault of Seller, full credit will be allowed. Notwithstanding the foregoing, Wainbee will not accept the return of any special-order goods nor any chemical, lubricant or other liquid goods that have been opened or are past the expiration date.

Shipping terms are F.O.B. Point of Shipment as indicated on the invoice. Title to goods shipped passes to Buyer at the time of shipment. Claims of such character should be made by Buyer promptly against the carrier. Call us to help facilitate replacement products.

Product is exclusively and solely warranted under the policy of the respective manufacturer and no warranty is provided by Wainbee unless otherwise stated in writing.

Our experienced technical sales and application specialists, provide high quality service for all our brands:

• Engineering Services for Motion Control, Filtration & Automation
• Customer Designed Solutions for Motion Control, Filtration & Automation
• Post-Sales Service
• System Installation
• Start-up Commissioning
• Repair Services (Warranty & Non-Warranty)
• Consulting Services for Motion Control, Filtration & Automation

Yes, we are here to help you solve problems. Please contact our customer service 1-888-WAINBEE (924-6233) or fill out a request for service online and a Wainbee representative will be in touch with you within 1 business day.

If you encounter an issue, try clearing your browser cache or switching to another browser. If the issue continues, you can report it through our ECommerce Issue Report Form, or contact us with screenshots or error messages.