Your motion & control, filtration and automation solutions partner

Faq

My Account

Can I create a personal account with Wainbee?

Yes, a personal account can be opened, however we only accept payment via credit card on a personal account. If you represent a company, we recommend you create a Company account with access to B2B features that are not available for personal accounts. To open an account with us simply click on the My Account button and choose "Create a New Company Account", you will be asked to fill in important information and your application will be submitted directly to our accounts department. You will be notified of your account creation with 24 hours, or you can contact customer service at 1-888-WAINBEE (924-6233).

Products

I couldn’t find some products of a specific brand. Do you sell them?

Given the broad range of products and brands we carry, not all of them are listed on our new website. If you can not find what you are looking for, please contact our customer service 1-888-WAINBEE (924-6233) who are happy to support you.

Can I get a discount if I buy bulk?

We may offer some discounting for bulk purchases; however, it depends on the products and quantity. Please contact our customer service 1-888-WAINBEE (924-6233) to discuss the order or set up a contract price for your account.

Can you customize product to suit my needs?

One of Wainbee’s strengths is to design new or enhance your existing systems with a comprehensive team of technical sales and application specialists staff coast to coast in Canada. Please contact our customer service at 1-888-WAINBEE (924-6233).

Where can I find the product specs?

On the product page, tap Technical Spec. If you do not see specifications listed there for the product of interest, please contact us through the form online or contact our customer service desk at 1-888-WAINBEE (924-6233).

Ordering

Can I place an international order?

No, we only sell products in Canada.
However, our customized solutions and services are available globally. Please contact our customer service 1-888-WAINBEE (924-6233).

Can I cancel my orders after I receive my order confirmation email?

Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact our customer service and we will do everything we can to accommodate your request.

Why didn’t I receive my order confirmation email?

  1. Check your "junk mail" folder or "spam" folder in your email inbox to make sure that the Wainbee order confirmation email didn’t go to these folders.
  2. If you are still not receiving order confirmations, be sure to verify your email address in your account profile.
  3. contact our customer service 1-888-WAINBEE (924-6233) if you still have questions on your order status

Payment

What options do I have to make a payment?

For personal customers, Visa and Master Card are accepted.
For company account, please refer to your account payment methods setting. We accept Cheque, EFT, and Wire Transfer.

As a company account, how do I apply for the Credit? And how long will it take to be approved?

When you want to open an account with Credit, you need to click on the "My Account" button, then select "Create A New Company Account". You will need to fill in the appropriate information. Our credit team will be notified and contact you or approve it within 1 business day. You can also call our Customer Service at 1-888-WAINBEE (924-6233) and request to open account.

Shipping & Delivery

Can I have multiple delivery locations in one order?

No, you will need to create a new order for each different ship-to address.

Can I pick up my orders from your branches?

Yes, you can. Depending on your local branch availability, you can request to pick it up.

What delivery options do I have?

  • Ship Complete
    This option will ensure that all items are consolidated and shipped to you from one of Wainbee’s warehouse that is closest to you. It may cause delays in your product delivery to allow us time to consolidate your order and reduce your shipping cost.
  • Ship as Available
    With this option, you could receive multiple shipments to get your products to your facility faster to meet your needs. Shipping costs are accrued per shipment.

What are the expedited shipping options?

The standard delivery is UPS ground service. You can select an expedited service with additional cost or contact our customer service desk for more expedited options.

Can I use my own UPS/FEDEX/DHL/PUROLATOR account for the delivery?

Yes, you can specify the desired shipping method as well as your company's shipping account, based on the options available during the checkout process.

Return

How do I return products?

Please contact our customer service 1-888-WAINBEE (924-6233) or complete the form online to initiate return approval process. Products may be returned only after authorization in writing is obtained and only if the products are in new re-sellable condition, otherwise shipment will not be accepted. Where a Buyer returns goods, a restocking charge may be levied in addition to any transportation charges. If return of the goods is made necessary by fault of Seller, full credit will be allowed. Notwithstanding the foregoing, Seller will not accept the return of any special-order goods nor any chemical, lubricant or other liquid goods that have been opened or are past its expirations date

I received damaged products. How do I make a claim or return?

Shipping terms are F.O.B. Point of Shipment as indicated on the invoice. Title to goods shipped passes to Buyer at the time of shipment. Claims of such character should be made by Buyer promptly against the carrier. Call us to help facilitate replacement products.

Warranty

What’s your warranty policy?

Product is exclusively and solely warranted under the policy of the respective manufacturer and no warranty is provided by Wainbee unless otherwise stated in writing.

Services

What services do you offer?

Our experienced technical sales and application specialists, provide high quality service for all our brands:

  • Engineering Services for Motion Control, Filtration & Automation
  • Customer Designed Solutions for Motion Control, Filtration & Automation
  • Post-Sales Service
  • System Installation
  • Start-up Commissioning
  • Repair Services (Warranty & Non-Warranty)
  • Consulting Services for Motion Control, Filtration & Automation

I bought products from other dealers. Do you offer installation, repair and other services?

Yes, we are here to help you solve problems. Please contact our customer service 1-888-WAINBEE (924-6233) or fill out a request for service online and a Wainbee representative will be in touch with you within 1 business day.