ISO 9001 Continual Improvement
At Wainbee, ISO 9001 provides a framework for much of what we do. The Quality Review Board, a senior management group, meets quarterly to ensure that the quality management system is functioning properly and that its objectives remain consistent with company objectives and actions. Corrective action teams, called the Error Terminators (or Les Exteriminateurs), meet regularly in each of our three regions to review NCRs (nonconformance reports), SCARs (supplier corrective action requests) and various performance measures to ensure that appropriate responses to nonconformances and any performance shortfalls are effectively implemented.
Wainbee has been ISO 9000 registered since January 27, 1997. We received our registration certificate to the upgraded ISO 9001:2015 standard on April 16, 2018.
Wainbee's Quality Policy Statement
Do the job to the CUSTOMER'S SATISFACTION the FIRST TIME EVERY TIME!
Our vision of "developing teamwork, unsurpassed customer service, technical expertise and productivity" requires that we be fully committed to providing quality products and services in a way that exceeds our customer's expectations and ensures we are their chosen partner for Motion and Control products and advice.
Our Quality Policy will document our commitment to the pursue of quality. To achieve this objective we all pledge to:
- Conduct the business of Wainbee Limited and Filtramax Inc. so as to earn a reputation for credibility, integrity and consistency with both our Customers and Suppliers;
- Supply our Customers with a product and service offering that is superior in value to that offered by our competitors;
- Do everything we can to meet our "on time" commitments. In the rare instance when we cannot, we will immediately notify those concerned why this has happened and what our new commitment is;
- Provide a working environment that inspires a total commitment by all personnel to continually improve processes and systems to do the job to the customer's satisfaction the first time every time.